Modern Diagnostic Center Digital Laboratory OS
LabPlix's built-in CRM tracks leads, lead activity, and follow-ups on a kanban board — with tasks and notes — so no patient inquiry falls through.
Request a Module Demo
See this clinical pathology module live in action tailored to your laboratory workflow.
CRM for Healthcare: Never Lose Track of a Lead Again
LabPlix's built-in CRM tracks leads, lead activity, and follow-ups on a kanban board — with tasks and notes — so no patient inquiry falls through.
Every Missed Follow-Up Is a Patient Who Went Somewhere Else
Not every person who inquires about your clinic or hospital becomes a patient on the first call. Someone asks about a package price and says they'll "think about it." A corporate HR contact requests a health-checkup proposal. A patient inquires about a procedure but needs a few days to decide. Without a system to track these conversations, they quietly disappear — not because the person wasn't interested, but because nobody followed up in time.
LabPlix's built-in CRM brings structured lead tracking, follow-up management, and team collaboration directly into your clinic's software — so inquiries are managed as deliberately as your patient care.
Lead & Lead Activity Tracking
Every inquiry — whether from a walk-in, a phone call, a website form, or a referral — can be captured as a structured lead inside LabPlix, rather than left to staff memory or a scattered notebook.
Centralized Lead Records
Every prospective patient or corporate inquiry gets a record with contact details, source, and interest area, keeping your entire pipeline visible in one place.
Lead Activity Logging
Track every call, message, and interaction against the lead, so anyone picking up the conversation can see exactly what's already been discussed.
Conversion Tracking
See which leads convert into actual patients or contracts, giving you real visibility into what's driving new business — not just a guess based on gut feeling.
Kanban Board: Your Pipeline, Visualized
Lists and spreadsheets make it easy for leads to get stuck without anyone noticing. LabPlix's kanban board gives your team a visual, always-current view of where every lead actually stands:
Stage-Based Columns
Move leads through clear stages — New, Contacted, Follow-Up, Converted, Lost — with a simple drag-and-drop workflow.
At-a-Glance Pipeline Health
See instantly how many leads are stuck in follow-up, how many are close to converting, and where bottlenecks are forming.
Team Accountability
Assign leads to specific staff members, so ownership of each conversation is always clear — no lead sitting untouched because everyone assumed someone else was handling it.
Tasks: Follow-Ups That Don't Depend on Memory
Good intentions to "follow up next week" rarely survive a busy clinic schedule without a system behind them. LabPlix's task feature turns follow-up intentions into trackable, assignable action items:
Task Creation Against Leads or Patients
Set a follow-up task tied directly to a specific lead or patient record, with a due date and assigned owner.
Reminders & Due Dates
Keep upcoming follow-ups visible, so tasks don't quietly slip past their intended date.
Team-Wide Visibility
Managers can see outstanding tasks across the team, helping catch anything at risk of being missed before it becomes a lost opportunity.
Notes: Context That Travels With the Conversation
Every lead and patient interaction carries context that's easy to forget by the next conversation. LabPlix's notes feature keeps that context attached and accessible:
Structured Note-Taking
Add notes directly to a lead or patient record after every call or interaction, capturing details, concerns, or preferences discussed.
Full Interaction History
Anyone reviewing the record later — even a different staff member — can quickly get up to speed without needing to ask the patient to repeat themselves.
Better-Informed Follow-Ups
Notes ensure the next conversation picks up exactly where the last one left off, creating a more professional, attentive experience for the person on the other end.
Why a Built-In CRM Matters for Healthcare Practices
Most clinics and hospitals rely on external CRM tools — if they use one at all — that live completely disconnected from their actual patient and billing systems. LabPlix removes that disconnect entirely:
One System, Not Two
Leads and patients live in the same platform, so a converted lead becomes a patient record instantly, without manual re-entry.
Full Context for Clinical and Sales Teams
Anyone speaking to a prospective patient has access to past interactions, package details, and notes in one place.
Related LabPlix Modules
OPD Management: From Appointment to Prescription, Without the Chaos
LabPlix streamlines OPD workflows — appointments, queue management, prescriptions, treatment plans, packages, referrals & teleconsultation — in one EMR.
Patient Engagement: WhatsApp Campaigns Built Into Your Practice
Run WhatsApp campaigns, manage templates, broadcast promotions, and track delivery logs — LabPlix's patient engagement suite for clinics & hospitals.
Appointment Management: Every Booking, Every Doctor, One Dashboard
LabPlix manages appointment booking, doctor-wise scheduling, referrals, multi-session treatment plans, and teleconsultation — all from one dashboard.
Ready to deploy CRM for Healthcare: Never Lose Track of a Lead Again?
Join diagnostic centers and clinical pathology laboratories operating automated analyzer interfacing, NABL reporting, and WhatsApp result delivery.